Customer Agreement and Waiver
Thank you for choosing Hex Nines for your bike repair and maintenance.
Before we begin, please read and agree to the following terms:
- Care and Responsibility
I understand that Hex Nines will take all reasonable care when working on, transporting, and storing my bicycle and its parts.
- Transport, Repairs and Storage
All repairs and services on my bike will be completed by a Hex Nines bicycle mechanic. Sometimes my bike or its parts may also be taken to an alternative location for repair by a Hex Nines bicycle mechanic. I agree that while all reasonable precautions will be taken, Hex Nines is not liable for any accidental damage, loss, or theft that might occur during transport, repairs and servicing processes or while stored.
- Unforeseen Damage
I understand that during servicing, old, worn, or corroded parts may fail or break. I accept that Hex Nines cannot be held responsible for damage caused by pre-existing wear, hidden faults, or parts failing unexpectedly while being worked on.
I understand that Hex Nines mechanics may carry out work on my property using their own tools and equipment as required to complete the agreed services. Hex Nines and its mechanics will exercise reasonable care while performing work around my property and personal belonging.
However, I acknowledge and agree that Hex Nines will not be held liable for any accidental loss or damage to my property or belongings that may occur while the work is being conducted.
I allow for Hex Nines to use the water/electric/gas resources from my property as resonably required to complete the work required.
- Service Scope & Estimates
All work will be carried out as agreed at the time of booking or inspection. If extra parts or labour are required, Hex Nines will contact the customer for approval before proceeding. Prices quoted are estimates only and may vary depending on the condition of the bicycle or parts.
- Customer-Supplied Parts Disclaimer
Where the customer supplies their own parts, Hex Nines is not responsible for incorrect fit, compatibility issues, or subsequent failure of those parts.
- Liability and Injury
I understand that cycling and mechanical work carry some risk. I release Hex Nines, its owner, and employees from any liability for injury, damage, or loss arising from the service, repair, or use of my bicycle after repair.
- Data Protection (GDPR Compliance)
Customer information is collected only for booking, communication, and invoicing purposes and will never be shared with third parties without consent. Data is stored securely in compliance with the UK GDPR.
- Payment Terms
Payment for all work and parts is due in full before the return or release of any bicycle or parts to me. If payment is not made, Hex Nines reserves the right to retain possession of the bicycle and/or parts until full payment is received. If payment remains outstanding beyond a reasonable period, Hex Nines may sell or dispose of the property to recover unpaid costs for labour and parts, after reasonable notice to the customer.
- Cancellations and Rescheduling
Hex Nines requires at least 24 hours’ notice to cancel or reschedule a booking. Cancellations made with less than 24 hours’ notice may be subject to a £20 late cancellation fee. Repeated short-notice cancellations may result in refusal of future bookings.
10. Continuing Effect of This Waiver
This waiver and release will remain in effect for all future bicycle repairs, maintenance, tune-ups, or related services I request from Hex Nines, unless the Hex Nines agreement terms are ammended or I cancel it in writing.
11. Acceptance
By signing this form, I confirm that I have read, understood, and agreed to the terms of service, including liability limits, payment terms, and cancellation policy.
