TERMS AND CONDITIONS

Please read the following terms and conditions carefully before booking an appointment or bringing your bike in for service.

By using our services, you agree to these terms with confirmation through signing our waiver form.

LIABILITY

Hex Nines takes pride in providing excellent care and attention alongside our expert service to your bicycle. While we strive to provide the best possible service, there are certain situations where we cannot be held liable for damages or issues with your bike. These include, but are not limited to:

  • Pre-existing conditions or damage to the bicycle
  • Damage resulting from normal wear and tear
  • Damage caused by improper use or maintenance by the customer after any service/repair
  • Issues arising from modifications or alterations made to the bicycle by someone other than at Hex Nines

CANCELLATIONS AND RESCHEDULING

We understand that unforeseen circumstances may arise. If you need to cancel or reschedule an appointment, we require at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of £20. To cancel or reschedule, please contact us at 07895075259 or via email at info@hexnines.co.uk

GUARENTEE

We stand behind the quality of our workmanship. We offer a guarantee of 3 months on all our services. This guarantee covers defects in workmanship. It does not cover:

  • Normal wear and tear
  • Damage caused by accidents or misuse
  • Issues arising from parts not supplied by Hex Nines

If you experience any problems covered by our guarantee, please contact us as soon as possible to arrange for a repair or adjustment.